Privacy Policy

1. Introduction

Welcome to WardenCloud ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Account Information: Username, email address, password (encrypted), and billing information
• Contact Information: Name, email address, and any information you provide when contacting support
• Payment Information: Credit card details, PayPal information, or other payment method data (processed securely through third-party payment processors)
• Identity Verification: May include government-issued ID for certain account verification processes

2.2 Technical Information

• Server Data: Minecraft server configurations, world files, plugins, and mods you upload
• Usage Data: Server performance metrics, uptime statistics, resource usage, and connection logs
• Device Information: IP addresses, browser type, operating system, and device identifiers
• Log Files: Server access logs, error logs, and security incident logs

2.3 Communication Data

• Support Tickets: All communications with our support team
• Chat Logs: Messages sent through our platform or support systems
• Feedback: Reviews, surveys, and other feedback you provide

3. How We Use Your Information

3.1 Service Provision

• Providing and maintaining your Minecraft server hosting services
• Processing payments and managing billing
• Creating and managing your user account
• Delivering customer support and technical assistance

3.2 Service Improvement

• Monitoring server performance and uptime
• Analyzing usage patterns to improve our services
• Developing new features and services
• Conducting research and analytics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in payment processing, data center operations, customer support, and analytics services.

4.2 Legal Requirements

We may disclose information when required by law or in response to court orders, government requests, or to protect our rights and prevent illegal activities.

5. Data Storage and Security

6. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications and request data portability.

7. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Account information is retained while your account is active, and billing records are kept for compliance purposes.

8. Third-Party Services

Our services may integrate with third-party applications and services. We are not responsible for the privacy practices of these third parties.

9. Children's Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.